The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our shop is not responsable for any delay from the carrier or the Post Office.
Once your item has shipped, we are not responsible for any delays incurred by the postal service/shipping provider.
Please be aware that we are not responsible for stolen packages. If mail theft is a known problem in your area, please select a secure shipping address when purchasing.
If the tracking information for your package confirms the package has been "delivered" but you have not received it, please contact us to arrange a replacement package. In order to qualify for a replacement, you will need to file a missing mail report with the shipping provider , as well as a police report. Proof of BOTH reports must be provided to us before a replacement will be sent out.
**Refunds will NOT be issued for lost or stolen packages.**
* For UK buyers: Additional costs for VAT, customs and shipping might apply for import, because of recent changes related to Brexit.
* Clients are responsible for paying customs duties.
* All items are cleaned and inspected before being dispatched.
* Item will be safely and securely packaged.
* Shipping price includes tracking, full insurance, and packaging.
* Colours of the product may slightly differ from the photos due to different computer screen colourations
Our shop is not responsable for any delay on arrival dates from your parcel, from the post office or another carrier.
Please inspect and report any damages within 3 days of receipt. Please keep all packaging should there be an issue.
I do not accept returns based on size issues. Contact me within 2 days of delivery if there is some other issue with your order.
If we agree that there is a reason for a return, we require that it be posted promptly following our convo. If the item is returned beyond one week following our convo, a re-stocking fee of 20% will be deducted. This amount will increase by 10% for each successive week.
The item must be returned by Post with tracking number with all of its ORIGINAL PACKAGING including any bubble wrap, gift bag or box, insured for its purchased price, and must be received in the SAME CONDITION as when it was shipped to you and not altered in any way. If the item is not returned in its original condition, the buyer is responsible
I try to use recycled and eco-friendly packaging as much as possible, while still keeping your product safe and intact during shipping. In the case that your fragile item needs more protection, I make sure to use 100% biodegradable packing peanuts.
No refunds will be given whilst any item is still in transit.
Duty, customs, sales tax, VAT, or any other taxes or fees associated with your country are your responsibility. Fees and taxes vary by country and are imposed upon delivery. We are unable to predict which of these fees, if any, will be applied, or how much they will be, therefore we cannot be responsible for unexpected expenses when your order arrives.